PIR168
Claims Team Leader - Accidental Damage Recovery Unit - Wellingborough
Salary £30,000 - £35,000
Our Client is an Insurance Company with offices throughout the UK. This is an opportunity to join as a Team Leader in the Claims Department handling Accidental Damage Recovery.
Key Accountabilities:-
• Manage Team to deliver a quality and efficient service.
• Set work priorities and allocate tasks daily to team members.
• Manage diverted time to meet peaks and troughs of work.
• Produce weekly team plan and manage it daily.
• Plan work priorities to minimise all forms of Breaches.
• Seek opportunities to continuously improve the quality of work.
• Seek opportunities to continuously improve productivity of the team and members.
• Communicate information to team members and seek and act upon feedback.
• Cover for other Team Leaders in their absence.
• Manage those working within area of responsibility, providing coaching and support.
• Ensure succession plans are in place within the team and actively managed.
• Manage performance of team members in line with operational needs through:
- Creation and Management of staff development plans.
- Setting performance targets for the team and staff.
- Providing daily feedback of performance.
• Implement recruitment plans.
• Develop and maintain team motivation and morale.
• Match Training and development needs to operational needs.
• Oversee complaints and breaches.
• Establish and maintain quality control standards.
• Co-ordinate and resolve issues and risks.
• Deliver a consistent customer experience through achievement of Service Levels.
• Ensure compliance with FSA and other regulatory requirements.
• Coordinate Service Provider audits.
• Review current working practices and seek continuous improvements.
• Assist with effective delivery of projects.
• Manage implementation of procedural and process changes.
• Advocate Change to team members.
• Develop and maintain working relationships with Operations Team and third party providers.
• Manage the provision of technical support and assistance to Operations Team.
• Identify business development opportunities.
Personal Specification:-
• Managing people preferably with a focus on people development and performance management.
• Current working knowledge of general insurance claims processes and procedures.
• The ability to influence and implement change
• Commitment to train and develop others
• A minimum of 5 GCSE’s at Grade C or above and/or ACII or part ACII
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